Refund policy

Returns
We accept two types of returns, matching our Shipping Policy:

• Change of mind: request within 7 days of receiving your item. The item must be unused, in original packaging, and in resellable condition. Return shipping is at your expense.
• Warranty claims: submitted within 90 days of receipt. We'll reimburse your return shipping cost upon a successful claim. We process warranty claims within 7 business days of receiving the item and offer a refund to your original payment method, store credit, or a replacement item (if stock is available).

To start a return, email us at sales@virtuscamo.com. We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Items returned without original tags and/or not in new, resellable condition may be subject to a restocking fee of up to 20%.

Non-returnable items

• Gift cards

Partial refunds
Only a partial refund may be granted for:

• Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error
• Any change-of-mind item returned more than 7 days after delivery, or any warranty item returned more than 90 days after delivery

Refunds
Once your return is received and inspected, we'll email you to confirm we've received it and to let you know whether your refund is approved. Approved refunds are issued to your credit card or original payment method within 5–10 business days of approval.

Late or missing refunds
If you haven't received your refund after 10 business days, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is posted. If you've done this and still haven't received your refund, contact us at sales@virtuscamo.com.

Exchanges
We replace items that are defective or damaged. To exchange an item for the same item, email us at sales@virtuscamo.com and send the item to: 2345 Grandview Dr, Etters, PA 17319, USA. Delivery time for your replacement may vary depending on where you live.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return, mailed to you as a gift certificate once we receive the returned item. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will go to the original purchaser.

Return shipping
Mail returns to: 2345 Grandview Dr, Etters, PA 17319, USA.

For change-of-mind returns, you are responsible for your own return shipping costs, which are non-refundable. For approved warranty claims, we'll reimburse your return shipping cost. If you receive a refund, the cost of any non-reimbursed return shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend a trackable shipping service or shipping insurance. We can't guarantee that we will receive your returned item.