Shipping policy

Thomas Family Ventures, LLC ("we" and "us") is the operator of virtusoutdoor.com (the "Website"). By placing an order through this Website you are agreeing to the terms below.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a discrepancy and we may not be able to fulfill every item in your order. In this instance, we will fulfill the available items and contact you about whether you'd prefer to wait for the backordered item to restock or receive a refund for it.

2. Processing Time
Orders are processed and dispatched within 1 to 3 business days of being placed. Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.

3. Shipping Rates & Carriers
We currently ship using USPS and UPS (additional carriers may be added in the future).
Domestic (U.S.) orders over $100 ship free. Orders under $100 are calculated at checkout based on weight, dimensions, and destination.
International orders are calculated at checkout.

4. European Union Shipping
Due to the EU Packaging and Packaging Waste Regulation (PPWR), we have made the decision not to ship to European Union countries at this time. We apologize for the inconvenience and hope to resume EU shipping once we've adapted our packaging to comply.

5. Returns

5.1 Return Due to Change of Mind
We happily accept returns due to change of mind as long as a request is received within 7 days of receipt of the item, and the item is returned to us in original packaging, unused, and in resellable condition. Return shipping is at the customer's expense. Once a return is received and accepted, we'll process a refund to your original payment method. Items returned without original tags and/or not in new, resellable condition may be subject to a restocking fee of up to 20%. We'll notify you by email once your return has been processed.

5.2 Warranty Returns
We honor valid warranty claims submitted within 90 days of receipt. Customers are responsible for prepaying return shipping; we'll reimburse that cost upon a successful warranty claim. Once we receive the item, we'll process your warranty claim within 7 business days and offer a refund to your original payment method, store credit, or a replacement item (if stock is available).

6. Delivery Terms

6.1 Transit Time — Domestic
Domestic shipments are typically in transit for 2–7 days after dispatch, depending on the carrier and service selected.

6.2 Transit Time — International
Where available, international shipments are typically in transit for 4–10 days after dispatch, varying by destination and carrier.

6.3 Change of Delivery Address
We're able to update a delivery address at any time before an order has been dispatched. Once dispatched, we're unable to redirect a shipment.

6.4 P.O. Box Shipping
We can ship to P.O. Box addresses using USPS only; courier services (UPS) are unable to deliver to P.O. Boxes.

6.5 Military Address Shipping (APO/FPO/DPO)
We ship to military addresses using USPS only.

6.6 Items Out of Stock
If an item in your order is out of stock, we'll cancel and refund that item and dispatch the remainder of your order.

6.7 Delivery Time Exceeded
If your delivery has exceeded the estimated transit time, please contact us at sales@virtuscamo.com so we can look into it.

7. Tracking
Once your order ships, you'll receive a tracking link by email so you can follow its progress.

8. Parcels Damaged or Lost in Transit
If your parcel arrives damaged, please, if possible, reject it from the carrier and contact us right away. If it's already been delivered and you discover damage, contact us with photos so we can start a claim. If a parcel is lost in transit, we'll process a refund or replacement once the carrier's investigation confirms the loss.

9. Duties & Taxes
Applicable U.S. sales tax is calculated and added at checkout based on your shipping address. For international shipments outside the U.S. (excluding the EU, per Section 4), import duties and taxes may apply on arrival and are the customer's responsibility. If you refuse to pay duties/taxes and the shipment is returned to us, we'll refund the value of the goods minus return shipping costs; the original outbound shipping cost is non-refundable.

10. Cancellations
You may cancel an order at any time before it has been dispatched. Once an order has shipped, please refer to our Refund Policy.

11. Customer Service
For any shipping questions, please email us at sales@virtuscamo.com.